Refund policy

Return & Refund Policy

Effective Date: August 2026

Thank you for shopping with us. Please read our Return & Refund Policy carefully before placing an order.

Made-to-Order Products

All of our products are made to order. We do not keep pre-made stock, and each item is created specifically for the customer after an order has been placed.

No Returns or Refunds

Because our products are custom-made to order, all sales are final. We do not accept returns, exchanges, cancellations, or offer refunds once an order has been placed.

Please ensure that all order details, including product selection, quantities, sizes, colors, personalization (if applicable), and shipping information, are correct before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number.
Clear photos of the item and its packaging.
A brief description of the issue.

If we determine that the item is defective, damaged during transit, or we made an error with your order, we will provide an appropriate solution, which may include a replacement or other remedy at our discretion.

Lost Packages

Once an order has been shipped, we are not responsible for delays caused by the shipping carrier. If your package is lost in transit, please contact us and we will work with the shipping carrier to help investigate the issue.